We want you to love what you carry. If something isn't right, you have 30 days from delivery to return it.

What's eligible: Items that are unused, unwashed, and undamaged, in their original packaging with all tags, inserts, and accessories included. Final-sale items, gift cards, and personalized products can't be returned.

How it works: Email hello@luluvine.com with your order number and what you'd like to return. We'll approve it and send you simple instructions — please wait for approval before shipping anything back, so we can make sure your return is handled properly.

Want a different item instead? Tell us in your return email and we'll set it aside for you.

If something arrives damaged or we sent the wrong item, email us within 7 days of delivery with a photo. We'll make it right with a replacement at no cost to you.

Once your return arrives, we'll inspect it within 1–3 business days and issue your refund to the original payment method within 5–10 business days. No restocking fees, no surprises.

Items marked final sale are ineligible for return. Gift cards are final sale, and do not expire. Personalized items are final sale and not eligible for return or exchange.

If you received a Lulu Vine item as a gift, we can issue store credit to the original purchaser or to you directly, depending on the order details.

If you haven’t received your refund after 10 business days, please check with your bank or credit-card company first.
If it still hasn't been posted, contact us at hello@luluvine.com, and we’ll help resolve it right away.

Questions about returns or exchanges?
📧 hello@luluvine.com